General Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR THE SALE OF GOODS
AND PROVISION OF SERVICES

DEFINITIONS AND PRE-CONTRACTUAL INFORMATION
 
Tourism Office:
The Saint Jean de Sixt is a non-profit making association, within the law of 1901, whose headquarters are located at: Maison des Aravis, 47 chemin Leon Laydernier.74450 SAINT JEAN DE SIXT and which is registered under number 071002021 with the Préfecture de Haute Savoie
Insurance company and policy number: SMACL, number: 088079/N
The Tourism Office can be contacted at: +33 (0)4 50 02 70 14
The email address for Customer Service is as follows: infos@saintjeandesixt.com
The website address is: www.saintjeandesixt.com
 
Customer:
Any sound, adult individual or legal entity, who reserves or buys a service through the Saint Jean de Sixt Tourism Office.
 
Services:
Services ordered or reserved through the Tourism Office, namely the provision of activities, shows, parties etc... related to the Tourism Office programme of events.
 
Service provider:
Individual or legal entity who provides the Services which have been ordered or reserved via the Tourism Office or its promotion.
 
 
Article 1 – Object and scope
 
Prior to any order or reservation, the Customer is aware of these General Terms and Conditions for the Sale of Goods and Provision of Services, (hereinafter GTC) which are available and can be viewed at the desk in the Tourism Office, or on the website. They apply automatically, except in special derogatory and written conditions, to the reservation of Services through the Tourism Office.
 
Any bookings and/or orders for which the Customer makes the payment or reservation directly with the Service Provider or for the provider through the Tourism Office are excluded from these GTC.
 
The Customer is also expressly informed and acknowledges that the Services ordered or reserved may be subject, in addition to these GTC, to the specific conditions of the Service provider indicated in the description and on the reservation confirmation. It is therefore the responsibility of the Customer to be aware of these contractual conditions before any purchase or reservation.
 
Any document other than these GTC, including the descriptions and photographs of the Services, have a purely informative purpose, the content of which may vary depending on the Provider. Therefore, it is advisable to contact the Provider directly for updated information.
 
In the event that one of the provisions of these GTC is declared null and void, this provision will be deemed unwritten, without affecting the validity of the other provisions
Article 2 – Orders
 
Orders or reservations can be placed at the desk or by telephone on: +33 (0)4 50 02 70 14.
 
 
By placing an order, the Customer explicitly acknowledges having obtained all the desired information on the price, the nature and the characteristics of the Service ordered.
 
If the Customer does not feel sufficiently informed about the features of the Services, they may, prior to ordering, request additional information from the Tourism Office or the Provider.
 
The order or reservation becomes firm and definitive only when the Customer has validated their order and completed the payment for the entirety and after written confirmation by the Tourism Office, including the desired availabilities and the required number of participants.
 
In some cases, including: default of payment, wrong address or other problem regarding the Customer’s account, the Tourist Office reserves the right to block the Customer’s order until the problem is solved.
 
Any firm or definitive order or reservation can no longer be subject to any modification or cancellation by the Customer, subject to the implementation of their right of withdrawal under the conditions defined below in Article 4 and cancellation conditions specific to the nature of the Service.
 
Article 3 – Price and payment methods
 
Prices are shown in euros, including any taxes.
 
 
Unless otherwise agreed, all orders are paid at the time of ordering or reservation.
 
Payment for Services ordered at the desk is made in cash, within the legal limit, bank card, cheque or holiday cheque.
 
The Customer must present themselves at the place and time stipulated on their booking document.
The times indicated must be respected to ensure the smooth running of the Service. In case of delay, a postponement of the activity may be proposed to the Customer. If no substitute date can be found, only the Customer is responsible for the delay and no refund will be made.

 
Article 4 - Cancellation by the Customer
 
All requests for total or partial cancellation must be made in person at the desk or be addressed in writing to the Tourism Office mentioning the name and contact details of the persons concerned by the cancellation.
 
An amicable agreement is always preferred. However, the rules that apply in the absence of an agreement are as follows:
> For tourist events:
• cancellation more than 30 days before the start of the services: full refund to the customer.
• cancellation 30 to 15 days before: 50% of the price of the activity withheld.
• cancellation fewer than 14 days before: 100% of the price of the activity withheld.
 
Moreover, in case of non-attendance by the Customer, no refund will be due.
 
 
Article 5 - Cancellation by the Provider
 
In the case where the Service Provider must cancel the Service before the Customer has been able to start the activity, a postponement of the activity will be offered to the Customer. If a postponement is not possible, the Customer is refunded in full by the Tourism Office. The same applies if there is a substantial change in the Service provided.
In the case of an exchange for a less expensive service, the difference is returned to the Customer.
Other activity-specific terms and conditions may apply, these are specified at the booking confirmation or on the ticket.
 
The Provider reserves the right to cancel a Service if the minimum number of participants indicated on the site is not reached before the start of the Service or if the weather conditions could affect the safety of the participants.
 
 
The Tourism Office or the Service Provider will contact the Customer with contact details transmitted. In case of incorrect information, the Tourism Office will not be held responsible.

 
Article 6 - Force Majeur.
 
 
The Tourism Office cannot be held responsible for total or partial non-provision of the Services ordered or total or partial non-compliance with the obligations stipulated in these GTC, in the case of force majeure, poor execution, mistakes made by the Customer or the service provider or unforeseeable and insurmountable external events.
 
The Tourism Office cannot be held responsible for any inconvenience of any nature that may result from a temporary unavailability of the website or a technical malfunction.
 
Article 7. Personal data
 
The Tourism Office is required to collect personal data concerning the Customer within the context of reserving activities, on their own behalf and/or on behalf of the Service Providers, in order to be able to process and carry out the order. The Tourism Office can therefore be required to pass them on to third parties and, in particular, to the Service Providers.
The Customer’s personal data is processed by the Tourism Office in compliance with the General Data Protection Regulation of 25 May 2018 (GDPR)
The Customer has a right of access, modification, rectification, of the data concerning them, which they can exercise in writing to the Tourism Office

 
Article 8. Intellectual property
 
The Tourism Office holds all the intellectual property rights attached to the website and their components or has the licenses required by the holders of these rights.
Therefore any reproduction, modification, transfer or exploitation all or part of the website and the paper copy of the events programme is strictly forbidden, without the express written authorisation from the Tourism Office: however a partial reproduction for strictly private purposes is tolerated.
 
Article 9. Claims/Disputes
 
In case of claims or disputes arising from the application of these GTC regarding their validity, their interpretation, their execution and more generally any dispute relating to the Service, the Customer must contact the Tourism Office in writing within 3 days at the address above.
 The latter undertakes to make every effort to find an amicable agreement with the Customer and to allow them to make free use of the consumer mediator, approved by the Commission for Evaluation and Control of Consumer Mediators.
In case of continued disagreement, the dispute will be brought before the competent French courts under common law. These GTC are subject to French law.